Best practices to boost student satisfaction
9th November 2021
14:30 GMT (London time)
15:30 CET (Amsterdam time)
About the Session
Student satisfaction may be one of the most significant drivers in student recruitment, and yet, one of the most commonly overlooked. The Global Student Satisfaction Awards recently recognised the work of universities leading the way in student satisfaction worldwide.
On our past webinar featuring the University winners of the Global Student Satisfaction Awards we discussed:
· The most critical drivers of student satisfaction
· Practical steps for universities looking to improve student centricity
Watch the recording for more in-depth insights.
Speakers
Prof. Lorenzo Cantoni
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Prof. Lorenzo Cantoni graduated in Philosophy and holds a PhD in Education and Linguistics. He is full professor at USI - Università della Svizzera italiana (Lugano, Switzerland), Faculty of Communication, Culture and Society, where he is director of the Institute of Digital Technologies for Communication. His research interests are where communication, education and new media overlap, ranging from computer mediated communication to usability. He is chair-holder of the UNESCO chair in ICT to develop and promote sustainable tourism in World Heritage Sites, established at USI in 2013, and board member of WHES - World Heritage Experience Switzerland
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Carmen loves data, analytics and communication, she is merging her passion for research with the desire to help students follow their dream of studying abroad. Carmen is the intelligence guardian of Studyportals: she makes sure we gain valuable knowledge about the students visiting our website, their background, interests and motivations and keeps track of trends in internationalization and student mobility.
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David graduated in 1979 with a 2:1 in Analytical & Descriptive Economics, and then went on to complete his Post Graduate Certificate in Education in 1987. A teacher and lecturer for 26 years, then progressing to programme leader and senior lecturer positions, for the last 15 years David has been Programme Leader and Academic Director for University of Essex Online. David is a committed egalitarian and secularist and believes that education is key to promoting social and economic welfare. He has a long-standing commitment to 'life-long learning' and widening access to education.
David has 34 years experience in Further and Higher Education and was recruited by Kaplan in 2007 as part of a small team to create Kaplan Open Learning.
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Martin leads the International Office at Sussex, with strategic oversight for international student recruitment. Since joining Sussex in 2011, Martin has restructured and expanded the international team to cover a wider diversity of markets including the opening four overseas offices in China, Nigeria and Malaysia.
In addition, Martin has been instrumental in establishing an on-campus intercultural annual event and undertaking pioneering work with the Guardian Online during 2015 in a feature called the Global Student.
Prior to joining the University of Sussex, Martin was Head of International Recruitment for five years at the University of Roehampton, working in markets throughout Europe, North America, Africa, Asia and Australasia. His work includes winning a HEIST Award for Best International Initiative (2016); shortlisted for a Times Higher Award for Best International Recruitment Strategy (2015) and Best Education Marketing (2006). A graduate of Product Design from the University of Huddersfield, Martin also completed an MBA in Higher Education Management at the Institute of Education, University College London in 2012.
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Prof. Thomas Strothotte is a Canadian computer scientist and university administrator. He has been the President of the Kühne Logistics University since August, 2013 and was re-appointed for a second five-year term in 2018.
Strothotte was born in 1959 in Regina, Saskatchewan, Canada and raised in Vancouver. He is a graduate of Simon Fraser University (BSc, MSc) and McGill University (PhD, 1984) as well as Columbia Business School (MBA) and the London Business School (MBA). He spent time as a Postdoc in France, Sweden and at IBM in Heidelberg.
After earning his “Habilitation” at the University of Stuttgart, he was a professor of computer science at the Free University of Berlin (1990 – 1993) and the Otto-von-Guericke-University of Magdeburg (1993 – 2006), specializing in computer graphics and interactive systems. During this time he supervised 32 doctoral students and 5 “Habilitation”-Theses. His h-index in google scholar is currently 37.
From March 2001 to December 2002 he served as the director of IT for the government of the State of Saxony-Anhalt.
From 2006 until 2008 he was the Rector of the University of Rostock and from 2009 to 2013 he served as the Rector of the University of Regensburg.
He is the principle founder of two private schools in Magdeburg: the Pierre Trudeau International Elementary School (in 2000) and the Pierre Trudeau International High School (in 2004).